Cruise Line CSP

Contract working from home interacting with guests and Travel Agent partners via phone; focusing on questions related to cruises, destinations, ship amenities, and many other pre-cruise related items.

• Serve on the front lines of the guest and Travel Agent partners
  experience
  
• Interact with guests and Travel Agent partners via phone; focusing
  on questions related to Carnival cruises, destinations, ship amenities,
  and many other pre cruise related items
  
• Provide consistent, high quality support to all guests and Travel Agent
  partners
  
• Research, navigate, and locate answers to guests and Travel Agent
  partners questions and concerns
  
• Leverage Carnival’s website, internal web based knowledge service,
  system tools, and other resources to independently respond to
  inquiries
  
• Document all calls, detailed resolution, and follow up to actions

Revenue & Certification
Revenue Starting At: $10.00-$13.00 per hour
Certification Cost: $0
Certification Covers
-Virtual Class
-Course Materials/Job Aids
-Systems
-Background Check & Drug-screen $30.00
Full training 6 hours a day instructor led (Mon-Fri) along with self-pace lessons.

Set Your Own Schedule (Full Time or Part Time)
Minimum Service Requirement is (15 hours a week)
Hours of Operation
365 days per year/7 days a week
Monday-Friday
9:00 a.m. - 10:30 p.m. ET
Saturday & Sunday
9:00 a.m. - 6:30 p.m. ET

Equipment Requirements

• Monitor display of 17-19” (non-widescreen) or 19-20” (widescreen) are required.
• CPU – Intel: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz or Greater or AMD: Athlon 64 X2 5000+
  
• Dual – core 2.5 Ghz or better
  
• Only PCs with (32 or 64 bit), Window 8, Windows 8.1 and Window 10 or MAC OS with Boot Camp are Required.
• Stable high – speed Internet connection with minimum of 6 mbps download speed and 4 mbps upload speed. Faster speeds are highly recommended.